Refund policy
Effective Date: July 26, 2026
At WinWinForYou, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unused and unworn
- In the same condition you received it
- In its original packaging with all tags attached
- Accompanied by your receipt or proof of purchase
Return Authorization Required
To ensure your return is processed correctly, all returns require prior authorization from WinWinForYou.
Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may be refused or delayed.
Items returned more than 30 days after delivery may not be eligible for a refund.
How to Start a Return
To request a return, please contact us at support@winwinforyou.com.
Return requests must be approved before you send your item back.
Approved returns should be mailed to:
WinWinForYou
5186 Amboy Rd
Staten Island, NY 10312
United States
If your return is approved, we'll provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
If you have any questions about your return, please contact us at support@winwinforyou.com.
Please include your order number or proof of purchase with your return to help us process your refund as quickly as possible.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
If you need to cancel your order, please contact us as soon as possible at support@winwinforyou.com with your order number.
Once an order has been processed or shipped, it can no longer be canceled. If you no longer want the item, you may request a return after receiving your order, provided it meets the eligibility requirements outlined in this policy.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, it can no longer be canceled.
You will receive a shipping confirmation email with tracking information as soon as your order ships.
Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete before placing your order.
WinWinForYou is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, please contact us immediately at support@winwinforyou.com. While we will do our best to update your information, we cannot guarantee changes once an order has been processed.
Lost or Stolen Packages
Once a package has been marked as "Delivered" by the shipping carrier, it is considered successfully delivered. If you believe your package was lost or stolen after delivery, please contact the shipping carrier first and then reach out to us. We'll do our best to assist you with the claims process whenever possible.
If your package is lost or stolen after delivery, please first contact the shipping carrier to file a claim. If you need assistance, contact us at support@winwinforyou.com, and we'll do our best to help with the claims process. However, WinWinForYou cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at support@winwinforyou.com. We'll evaluate the issue and work quickly to resolve it by offering a replacement, exchange, or refund when appropriate.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (including beauty products)
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Clearance or sale items
If you're unsure whether your item is eligible for a return, please contact us before sending it back.
Exchanges
If you'd like a different item, the fastest option is to return your original purchase. Once your return has been approved, you can place a new order for the item you want.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
To qualify, the item must be unused, unworn, in its original condition and packaging, with tags attached and proof of purchase included.
Refused Deliveries
If you refuse delivery of your order for reasons other than shipping damage or an error on our part, any return shipping charges, carrier fees, or other costs incurred in returning the package may be deducted from your refund.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If the returned item does not meet our return eligibility requirements, we may decline the refund and return the item to you at your expense.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@winwinforyou.com.
Return Shipping
Unless the return is the result of our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs. Original shipping charges (if any) are non-refundable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.